11.11.2024
Sustainability strategy pillar 1: Enabling sustainable payments
Intrum’s commitment to sustainable payments is a core part of our responsibility to society. By enabling sustainable payment flows, setting ethical standards, supporting individuals on their financial journeys, and promoting financial literacy, we contribute to a sound economy that benefits businesses, consumers, and society as a whole.
We support individuals on the path to financial freedom
With years of experience in helping people achieve freedom from debt, we recognise the importance of treating each person with respect and empathy, regardless of their financial situation.
Each individual’s journey is unique, and we take our role seriously in offering support that respects their circumstances. Through compassionate and constructive interactions, we aim to create positive outcomes that contribute to long-term financial stability.
We’ve helped 4.8 million people become debt-free in the last 12 months (November 2024), while obtaining a customer satisfaction score of 4.3 out of 5.
Sound finances for our clients
Helping companies secure payment for the goods and services they provide is central to our operations. As a trusted partner, we deliver tailored credit management solutions that unlock financial value, generating SEK 97 billion for our clients in 2023.
Our annual client satisfaction survey, which reached an index of 74 out of 100 in 2023, reflects our commitment to meeting client needs and delivering reliable support. By fostering financial stability, we aim to drive the success of our clients and their businesses.
Promoting financial knowledge to combat over-indebtedness
A key part of our sustainability efforts involves sharing our expertise and proactively working to prevent financial distress. Through continuous knowledge-sharing initiatives, we strive to educate consumers about sound financial practices, empowering them to make decisions that support their financial well-being.
By raising awareness about financial literacy and proactively addressing the issue of over-indebtedness, we aim to build a foundation of financially resilient individuals.
Real stories from our employees
We are in contact with more than 250 000 customers every day, helping them to fulfil their financial obligations. We strive to understand each individual situation – helping our customers resolve their debt and reintegrate into the financial system. We have helped 4.8 million people become debt free in the last 12 months (November 2024).
