11.11.2024
Sustainability strategy pillar 2: Being trusted and respected
Our vision is to be trusted and respected by everyone within the credit ecosystem, from clients to customers. Achieving this requires us not only to comply with regulatory standards but also to embody our core values in everything we do, setting an example of integrity, fairness, and excellence.
Reducing our environmental footprint
As part of our commitment to sustainability, we continually strive to minimise our environmental impact by implementing measures that reduce emissions and promote resource efficiency. We monitor and report our greenhouse gas emissions across Scopes 1, 2, and 3, focusing on areas like energy consumption, business travel, and employee commuting.
These efforts have resulted in measurable reductions, including an -15% decrease in reported emissions in 2023 compared to 2019 levels. By integrating sustainability into everyday operations and fostering a culture of environmental responsibility, we aim to set a positive example for our industry while contributing to the global effort to combat climate change.
Upholding ethical standards
Operating across a broad geographic scope, we recognise the importance of maintaining the highest ethical standards in all aspects of our business. We have a zero-tolerance policy for corruption, guided by our Code of Conduct and comprehensive anti-corruption instructions. To uphold these standards, we conduct continuous risk assessments across our operations, and provide clear guidelines for our employees and partners.
Additionally, our whistleblower channel provides a secure and anonymous way for employees to report potential misconduct, enabling swift action and continuous improvement in our practices. These efforts reflect our unwavering commitment to transparency, accountability, and ethical leadership in the credit management industry.
Managing sensitive data
One of our core objectives is to support the financial wellbeing of individuals and businesses. Our work seeks to reduce the burden of debt through responsible practices that align with our sustainability goals and foster long-term financial stability. This approach involves offering resources and guidance to help customers manage their finances more effectively and avoid future financial challenges.
Our commitment to responsible credit management empowers customers to take control of their financial situations. We provide practical solutions that consider not only immediate needs but also long-term stability, helping individuals to navigate their financial commitments with respect and dignity. This aligns with our broader goal of promoting sustainability within the credit industry.
