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Our sustainability strategy

As a major provider of credit management services, Intrum plays an important role in the financial ecosystem. We aim to create sustainable economic conditions for people and businesses, leading the way to a sound economy and benefiting society as a whole.

Three pillars guiding our efforts

Our strategic efforts are guided by three core pillars: enabling sustainable payments, being trusted and respected, and growing by making a difference. Recognising our responsibility to lead in sustainable credit management, we have embedded these pillars into our operations. They align with the UN Global Compact’s 10 principles, which Intrum has proudly supported since 2016.

Intrum’s sustainability strategy

Enabling sustainable payments

Our focus includes ethical debt collection practices, responsible client and portfolio selection, and creating value through sound financial solutions that address the needs of businesses awaiting payment. By promoting fair payment terms between companies, enhancing financial literacy through targeted initiatives, and upholding strong governance policies, we aim to contribute to a more inclusive and sustainable economy.

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Being trusted and respected

Our vision is to be trusted and respected by everyone who provides and receives credit. We work toward that vision by building trust through efforts in key areas such as anti-corruption, strong data security, responsible value chain management, and reducing our environmental footprint. By fostering transparent partnerships and maintaining open dialogue with decision-makers and organisations, we aim to strengthen our role as a reliable and ethical partner in the credit ecosystem.

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Growing by making a difference

Our ambition is to foster a diverse and inclusive workplace that attracts and retains talent while prioritising employee well-being. As market leaders in revenue, geographical reach, and workforce size, we strive to offer a meaningful and stimulating workplace, aiming to be the most attractive employer in our sector. Our leadership position enables us to drive the industry towards more ethical practices, creating value for both our employees and the organisation.

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We are creating sustainable economic conditions for people and businesses

Intrum's eight sustainabiliy goals and progress

Intrum's approach to sustainability

Our external sustainability ratings

Intrum’s impact extends from our own footprint to the influence of our financial services. As a responsible corporate citizen, we recognise our lasting impact on society and are committed to transparent reporting, high standards, and setting clear targets to drive progress.

Our ways of working

At Intrum, we are dedicated to conducting business responsibly and sustainably, guided by internationally recognised frameworks. These commitments provide a foundation for aligning our operations with global sustainability standards, enhancing transparency, and contributing to meaningful societal progress. Below are the key frameworks and initiatives we support, reflecting our ambition to drive positive change.

Our sustainability goals and progress

To steer our business towards the goal of creating sustainable economic conditions for people and businesses, we have announced eight sustainability goals, seven to be reached by 2026 and one reduction target to be realised by 2030.

Our commitments

Our commitments consist of the various sustainability-linked international agreements and frameworks we adhere to and support. These reflect our determination to conduct responsible banking, manage risks and support a sustainable development in general.

Contact person

Contact

Vanessa Söderberg

Global Sustainability Director

+46707890581

vanessa.soderberg@intrum.com