11.11.2024
Our sustainability governance
As the market leader within credit management services, we have a responsibility for how we conduct our business, what we finance and what we invest in. With a clear governance structure, internal policies and in line with our commitments we ensure that our efforts are implemented throughout the Group.
Governance structure
The Board of Directors at Intrum is responsible for establishing and overseeing a strategy for corporate sustainability, supported by an organisation to execute this strategy. Sustainability is a core component of Intrum's business approach and is regularly included on the Board’s agenda, alongside an annual review of related policies and guidelines. The Board approves Intrum’s overall strategy and business plan, integrating sustainability considerations, as well as key policies, thematic guidelines, and the Annual and Sustainability Report. Sector-specific policies are reviewed and approved by the Board’s Audit and Risk Committee.
The President and Chief Executive Officer (CEO) is accountable for executing the sustainability strategy and implementing the governance structure defined by the Board.
The Group Executive Sustainability Committee (GESC), chaired by the CEO, is a group-wide decision-making body responsible for managing the execution of Intrum’s corporate sustainability strategy and overseeing sustainability-related activities across the organisation.
The Group Risk Committee (GRC), also chaired by the CEO, addresses all forms of risk at the group level, including sustainability and reputational risks.
The Global Sustainability Director leads and coordinates Intrum’s overall sustainability agenda. Working closely with various divisions, group staff, and support functions, the Global Sustainability Director ensures that Intrum’s sustainability efforts are aligned with its business objectives and values.
Procedures and controls
Each Head of Division, Head of Group Support function, and Head of Group Staff function at Intrum is responsible for establishing procedures and controls to implement and monitor sustainability objectives. They ensure that the strategy and policies set by the Board, CEO, and Group Executive Sustainability Committee (GESC) are adhered to throughout their respective areas.
The Sustainability Business Risk Committees within each division evaluate new client relationships or transactional proposals from a sustainability risk perspective. These assessments are completed before presenting any onboarding or transaction decisions to the relevant decision-making body, ensuring that sustainability considerations are integral to Intrum’s risk management and business practices.
Strategy
Intrum’s dedicated sustainability team manages both the day-to-day initiatives and long-term strategic planning for sustainable practices.
Each year, the sustainability strategy is carefully reviewed and refined. During the Annual Board Strategy session, the strategy is presented to the Board for insights and approval. Once endorsed, the Group Management Team takes responsibility for executing it. Members of the Leadership Team oversee specific focus areas aligned with their expertise, leading targeted efforts within the organisation to meet established goals.
Routine matters are handled with the same rigour. Sustainability-related developments, risks, and opportunities are frequently addressed in the Board’s Audit Committee and General meetings. For instance, Intrum regularly reviews its Code of Conduct and implements updates to its privacy framework. Each key area has a designated Group Management Team member responsible for driving progress.
