‹ Our ways of working

Our policies

Our business is governed by a set of policies and instructions. Within the sustainability area, we abide by the overarching Sustainability Policy, thematic policies, sector polices and other group policies.

Intrum's Code of Conduct

Intrum’s Code of Conduct provides the framework within which all employees and business practices involving Intrum and our subsidiaries are governed, conducted, managed and regulated.

Sustainability

How we work

Treating Customers Fairly

We have defined ten principles for ethical and sound debt collection practices, which could serve as the foundation for a future industry standard to ensure all customers are treated fairly and ethically, regardless of whether strong consumer protection laws are in place.

Sustainability

How we work