Governance and policies

Our ways of working

At Intrum, we are dedicated to conducting business responsibly and sustainably, guided by internationally recognised frameworks. These commitments provide a foundation for aligning our operations with global sustainability standards, enhancing transparency, and contributing to meaningful societal progress. Below are the key frameworks and initiatives we support, reflecting our ambition to drive positive change

Our commitments

Our commitments consist of the various sustainability-linked international agreements and frameworks we adhere to and support. These reflect our determination to conduct responsible banking, manage risks and support a sustainable development in general.

Our policies

At Intrum, our operations are governed by a comprehensive set of policies and internal instructions, ensuring responsibility and sustainability are embedded in everything we do.

Sustainability governance

As the market leader within credit management services, we have a responsibility for how we conduct our business, what we finance and what we invest in. With a clear governance structure, internal policies and in line with our commitments we ensure that our efforts are implemented throughout the Group.

Sustainability

How we work

Treating Customers Fairly

We have defined ten principles for ethical and sound debt collection practices, which could serve as the foundation for a future industry standard to ensure all customers are treated fairly and ethically, regardless of whether strong consumer protection laws are in place.

Sustainability

How we work

Intrum's Code of Conduct

Intrum’s Code of Conduct provides the framework within which all employees and business practices involving Intrum and our subsidiaries are governed, conducted, managed and regulated.

Sustainability

How we work

Spendido - Intrum's initative to help reduce over-indebtness

Through our financial education initative 'Spendido', Intrum reaffirms its commitment to building a financially secure and sustainable future for all.

Sustainability

How we work

We’ve helped nearly 5 million people become debt-free in the last 12 months

Over the past 12 months, Intrum has supported 4.9 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.

Sustainability

How we work

Ronny got his life back: “It was liberating to get an overview of my debts”

Ronny’s problems started when he returned home to Norway after serving as a soldier and police offcer in war zones abroad. When he came back, he ran up substantial debts of 6 million NOK. When everything seemed utterly hopeless, he contacted Intrum.

Customer experience

Vulnerability

How we work

Contact

Vanessa Söderberg

Global Sustainability Director

+46707890581

vanessa.soderberg@intrum.com