Governance and policies

Our ways of working

International commitments, a robust policy framework and a clear governance structure ensure that our efforts are implemented throughout the company. Integrating sustainability in our business harness our ability to serve our customers. This combined with the commitment and knowledge among our employees is the recipe for our success.

Our commitments

Our commitments consist of the various sustainability-linked international agreements and frameworks we adhere to and support. These reflect our determination to conduct responsible banking, manage risks and support a sustainable development in general.

Our policies

Our business is governed by a set of policies and instructions. Within the sustainability area, we abide by the overarching Sustainability Policy, thematic policies, sector polices and other group policies.

Our sustainability governance

As the market leader within credit management services, we have a responsibility for how we conduct our business, what we finance and what we invest in. With a clear governance structure, internal policies and in line with our commitments we ensure that our efforts are implemented throughout the Group.

Sustainability

How we work

Treating Customers Fairly

We have defined ten principles for ethical and sound debt collection practices, which could serve as the foundation for a future industry standard to ensure all customers are treated fairly and ethically, regardless of whether strong consumer protection laws are in place.

Sustainability

How we work

Intrum's Code of Conduct

Intrum’s Code of Conduct provides the framework within which all employees and business practices involving Intrum and our subsidiaries are governed, conducted, managed and regulated.

Sustainability

How we work

Spendido - Intrum's initative to help reduce over-indebtness

Through our financial education initative 'Spendido', Intrum reaffirms its commitment to building a financially secure and sustainable future for all.

Sustainability

How we work

We’ve helped 4.8 million people become debt-free in the last 12 months

Over the past 12 months, Intrum has supported 4.8 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.

Sustainability

How we work

Contact

Vanessa Söderberg

Global Sustainability Director

+46707890581

vanessa.soderberg@intrum.com