11.11.2024
Sustainability strategy pillar 3: Growing by making a difference
With a presence in 20 European countries and a team of 10,000 dedicated professionals, Intrum is committed to making a positive impact. Our drive to foster an inclusive workplace, champion ethical standards, and create genuine value for our employees, clients, and communities. Here’s how we bring this vision to life.
Building a diverse and inclusive workplace for all
At Intrum, we are dedicated to being the leading employer in our sector by offering an environment where everyone feels valued, respected, and encouraged to grow. Our team includes over 90 nationalities and speaks 38 languages—a diversity that strengthens our ability to understand and serve a broad range of clients and customers.
We see diversity as a key strength, fostering creativity, innovation, and empathy. By promoting equality and inclusion, we create a workplace where each individual is empowered to reach their full potential. This commitment to inclusivity drives our ability to meet complex, multinational client needs, while also supporting the personal and professional growth of our team members.
Read also: The individual approach: speaking your customer’s language >
Using our multicultural strengths to better understand customer needs
For Intrum, diversity is more than a principle—it is a strategic asset that helps us deliver tailored, empathetic solutions. Our team’s multicultural background enhances our ability to understand each customer’s unique situation and to support them in their journey to regain financial stability.
In our daily interactions, we listen carefully, showing respect and empathy towards each customer and working diligently to find solutions that respect their dignity. This approach is instrumental in building trust, not only with our clients but also with the individuals they serve. Our clients know that their customers are in safe hands, receiving the understanding and respect they deserve.
Leading by example: living our values in every interaction
Intrum’s growth is anchored in four values: Empathy, Ethics, Dedication, and Solutions. These values are our guiding principles and influence how we operate, interact, and serve. Empathy ensures we approach each individual with respect and care; Ethics reinforce our commitment to doing what is right; Dedication drives us to continually improve; and our focus on Solutions enables us to address complex credit challenges effectively.
We uphold these values in all our actions, providing our clients and their customers with consistency, integrity, and quality. Intrum is more than a service provider; we are a trusted partner dedicated to making a positive difference in the credit management industry.
Driving industry standards for an ethical and sustainable future
As a leader in European credit management, Intrum is uniquely positioned to drive positive change across the sector. Our commitment to ethical practices and long-term financial health encourages a more responsible, sustainable approach to credit management. By setting high standards in fairness, responsibility, and transparency, we strive to lead the industry towards a more ethical future.
We believe that financial success and ethical responsibility go hand in hand, and we are committed to growing in a way that benefits our clients, customers, employees, and communities. Through this commitment, Intrum aims to set a benchmark for sustainable growth that others can follow.
'Growing by making a difference' is more than a statement at Intrum
"Growing by Making a Difference" is more than a statement at Intrum—it is our commitment to fostering an inclusive workplace, leveraging diversity, upholding our values, and setting high standards across our sector. Together, we are building a future that empowers those we serve and drives lasting, positive change across the credit ecosystem.
