Our sustainability goals and progress
Our eight sustainability goals (2023-2026)
In order to steer our business towards the goal of creating sustainable economic conditions for people and businesses and to measure our progress along the way, we have announced eight sustainability goals, seven to be reached by 2026 and one reduction target to be realised by 2030.
The ESG criteria provide a holistic view of our long-term sustainability and responsibility, and we are committed to transparent reporting of progress.
Intrum's sustainability goals are structured on ESG criterias
Environmental
We are committed to reducing its environmental footprint and promoting a culture of sustainability within the financial sector
Social
We are committed to helping individuals manage their financial challenges with dignity and respect, ensuring that every interaction reflects fairness and empathy
Governance
For us, upholding the highest standards of ethical, transparent, and responsible business practices across all levels of the company is of great importance.
Environmental goals
Intrum is committed to reducing its environmental footprint and promoting a culture of sustainability within the financial sector. As a large multinational company we need to act to reduce our negative impact on the environment. By enhancing energy efficiency in our offices, increasing our reliance on renewable energy, and embracing paperless processes, we’re making sustainable operations a priority. Through digital transformation, we’re reducing paper use and transportation needs by shifting to digital communications. Additionally, we’re setting measurable carbon reduction targets and exploring verified offset projects, such as reforestation and renewable energy, to balance remaining emissions.
Goal: Climate neutrality and reduce total emissions
Intrum is committed to a sustainable future, setting an ambitious goal to achieve climate neutrality by 2030. As part of this commitment, we aim to reduce our total emissions by 20% compared to 2019 levels. This goal reflects our dedication to minimising our environmental impact and contributing meaningfully to global climate action. We measure our climate footprint within scope 1, 2 and 3 of the Greenhouse Gas Protocol.
Goal: Set a new baseline for emissions
Establishing an updated baseline allows us to measure our carbon footprint precisely and track progress towards our climate goals. With this foundation, we can identify key areas for improvement and implement targeted actions to reduce emissions effectively. Setting a new emissions baseline is crucial to achieving our long-term goal of climate neutrality and reflects our dedication to transparency, accountability, and alignment with global climate standards.
Goal: Reduction target to align with the Paris Agreement
We will align our emission reduction targets with the goals of the Paris Agreement, reinforcing our dedication to climate action on a global scale. This means updating our targets to support the Agreement’s aim of limiting global temperature rise to well below 2°C, and ideally to 1.5°C, above pre-industrial levels. By aligning our goals with this internationally recognised standard, we demonstrate a commitment to meaningful environmental responsibility and intensified efforts to reduce our carbon footprint.
Social goals
At Intrum, we place strong emphasis on ethical collections as a cornerstone of our social responsibility. We are committed to helping individuals manage their financial challenges with dignity and respect, ensuring that every interaction reflects fairness and empathy. By supporting our clients responsibly, we not only assist them in recovering outstanding debts but also contribute to building a healthier, more resilient economy. Our work empowers people to regain control of their financial wellbeing, fostering long-term stability for individuals and communities alike. At Intrum, ethical practices are integral to our mission of creating positive, sustainable financial outcomes for all.
Goal: Ethical collection by treating customers fairly
Treating our customers ethically and fairly is central to promoting their wellbeing and safeguarding our clients’ reputations. At Intrum, we are dedicated to understanding each individual’s unique situation, providing support that helps them resolve their debts and reintegrate into the financial system. Our commitment is reflected in our globally harmonised customer satisfaction survey, rigorous training programs, and stringent internal processes, all designed to measure and enhance our effectiveness in delivering fair, respectful, and empathetic customer interactions. Through these efforts, we ensure that every step of the journey upholds the highest standards of ethical service and care.
Goal: Sound finances for our clients
Ensuring that companies receive their payments on time is critical for their liquidity needs, securing a well-functioning financial ecosystem. Every year we support 80,000 companies across Europe, the vast majority of which are small and medium-sized organisations. Our work frees clients to focus on their core business. We run regular surveys to gauge client views.
Goal: Attracting and retaining talents
Attracting and retaining talent is vital for the long-term success of our business. Our capacity to do this goes hand in hand with employee wellbeing. We strive to provide a meaningful and stimulating workplace. For some, working at Intrum is an entry-level job, for others their next career step. Our initiatives include internal mobility and career opportunities as well as employee wellbeing and engagement programmes.
Goal: Increase women on the Board and in Group Management Team
A diverse workforce enables us to respond to client and customer needs as well as feeding in new ideas and developing our business.
Governance goals
For Intrum, upholding the highest standards of ethical, transparent, and responsible business practices across all levels of the company is of great importance. The focus on responsible business means ensuring that all decisions are made fairly and with integrity, fostering trust among clients, stakeholders, and communities. We prioritise transparency in regulatory compliance, financial reporting, and data protection, offering clear accountability for its actions. We demonstrate our dedication to responsible business practices, building sustainable value and reinforcing its reputation as a trusted and reliable partner in the financial services sector.
Goal: Culture index
Introduction to what the culture index is and why it is important.
Read also: Intrum's Code of Conduct >
Intrum's Annual and Sustainability Report 2023
In 2023, we supported 5.1 million individuals on their journey to becoming debt-free with Intrum and collected SEK 105 billion on behalf of our clients. Our efforts have centred on three key strategic pillars: operational excellence, client focus, and capital efficiency.
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