Kenneth became debt free: ”Today I’m free and wake up with a smile”

Kenneth, like many others, found himself struggling under the weight of unmanageable debt. Life’s unexpected challenges had left him feeling trapped, unsure of how he would ever get back on track. That’s when he turned to Intrum for support.

Tell us about the circumstances that led to you being contacted by Intrum:

Kenneth says: "Many years ago, I had a company that unfortunately went bankrupt. As a result, I found myself in financial difficulties, including debts at the Swedish Enforcement Authority. Then, one day, I received a letter from Intrum, which was a turning point.

If I had not been contacted by Intrum then and there, I don’t know what would have happened. I couldn’t find any way out of my difficulty. When things were at their very worst, I was working virtually day and night and did not feel at all well.

Today I have no debts left with the Enforcement Authority – I’m completely debt free and I have my life back. I can wake up in the morning without a headache or stomach ache, just with a smile. I even own my own home and can look forward to my retirement."

One day, I received a letter from Intrum, which was a turning point. If I had not been contacted by Intrum then and there, I don’t know what would have happened. I couldn’t find any way out of my difficulty.

Had you ever heard of Intrum before you were contacted?

Kenneth says: "I had heard about them, but had no clear perception of the company. The image I had of collection agencies in general was not a particularly favorable one. I had been in contact with several other agencies before Intrum and some were OK – but I often felt like I was only a number – or, even worse, a bad person. I never managed to speak with the same person twice. I’ve only had one contact at Intrum – there’s no one like Elma!"

What does it take to get out of a situation like the one you found yourself in? What kind of help did you get?

Kenneth says: "Intrum helped me really get to grips with my situation – helping me take care of myself through a difficult time in my life. They also made me feel like a good person, despite my financial problems – I felt seen.

They showed me there was a way out of my debt situation and gave solid advice on practical steps I could take. They explained how to talk to the Enforcement Authority, for example, and even helped me contact them. Intrum provided great support throughout."

Can you describe the interaction with your case manager?

Kenneth says: "Talking to my contact at Intrum is like talking to a good friend. Elma listens to me, and I do not feel like a number. Being in contact with the same person for a long time, you develop an almost personal relationship. It felt like the two of us worked together to resolve the situation. You can’t describe it. Without her, I probably wouldn’t be here today."