Our impact and ratings
Intrum's impact in numbers 2023
4.3/5.0
customer satisfaction index, in line with our relentless focus on treating customers fairly.
74/100
client satisfaction index, ensuring our focus on supporting sound finances for our clients.
80/100
employee engagement index, reflects our commitment to fostering a meaningful and stimulating workplace.
-15%
decreased emissions based on 2019 levels
Intrum's eight sustainability goals and progress
Creating sustainable economic conditions for allSustainability ratings
As we continuously strengthen our sustainability work, we see an increased interest from clients, customers, investors and analysts in how we develop and perform. We aim to meet our key stakeholders' expectations on transparency and choose to disclose ESG ratings based on the monitoring from major external assessors.
Sustainalytics ESG Risk rating
Intrum has received a low ESG risk rating of 14.7 from Sustainalytics, a Morningstar company specializing in evaluating companies’ exposure to material, industry-specific ESG risks and their management of those risks. Intrum’s score places it in the top 10% of all 15,349 rated companies and the top 8% of 856 companies in the diversified financials industry as of May 2023. Intrum has consistently maintained a low ESG risk rating since 2017, highlighting its effective approach to managing ESG challenges within the sector.
Sustainalytics: Rating scale 0–10 negligible, 10–20 low, 20–30 medium, 30–40 high, 40+ severe.
| 2019 | 2020 | 2021 | 2022 | 2023 | |
| Intrum's score | 18.9 | 12.8 | 14 | 14.7 | 14.7 |
Carbon Disclosure Project (CDP)
Intrum received a "B" rating from the Carbon Disclosure Project (CDP) in 2023, reflecting strong performance in managing climate-related risks and opportunities and commitment to environmental transparency and leadership.
This score places Intrum above the sector average, highlighting its proactive approach to environmental management and disclosure.
CDP: Rating scale A–D. Average for the sector in 2022 was C.
Morgan Stanley Capital International (MSCI)
Intrum holds an "AA" ESG rating, indicating a strong performance in managing financially relevant ESG risks and opportunities compared to its peers. This rating, which Intrum has maintained since 2019, is based on a scale from AAA (leader) to CCC, measuring companies' relative effectiveness in handling key ESG challenges and capitalizing on ESG opportunities.
MSCI ESG: Rating scale AAA–CCC.
| 2019 | 2020 | 2021 | 2022 | 2023 | |
| Intrum's score | AA | AA | AA | AA | AA |
Nordea Research ESG Rating
NEED MORE CONTENT AS THE ABOVE
92/100 score on ESG disclosure compared to a Nordic sector average at 78.
Shaping a sustainable financial future
Intrum's Annual and Sustainability Report 2023
In 2023, we supported 5.1 million individuals on their journey to becoming debt-free with Intrum and collected SEK 105 billion on behalf of our clients. Our efforts have centred on three key strategic pillars: operational excellence, client focus, and capital efficiency.
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