Sustainability at Intrum

Shaping a sustainable financial future

Intrum's purpose centres on creating value for all key stakeholders

Our purpose, to lead the way to a sound economy, has never been more vital. As a leading provider of credit management services, Intrum plays a crucial role within the financial ecosystem. Our aim is to foster sustainable economic conditions for individuals and businesses alike, guiding the path towards a resilient economy that benefits society as a whole.

Our sustainability strategy

As a major provider of credit management services, Intrum plays an important role in the financial ecosystem. We aim to create sustainable economic conditions for people and businesses, leading the way to a sound economy and benefiting society as a whole.

Our sustainability goals and progress

To steer our business towards the goal of creating sustainable economic conditions for people and businesses, we have announced eight sustainability goals, seven to be reached by 2026 and one reduction target to be realised by 2030.

Our external sustainability ratings

Intrum’s impact extends from our own footprint to the influence of our financial services. As a responsible corporate citizen, we recognise our lasting impact on society and are committed to transparent reporting, high standards, and setting clear targets to drive progress.

Our progress in numbers as of 2024

4.2/5.0

customer satisfaction index, in line with our relentless focus on treating customers fairly.

72/100

average client satisfaction index, ensuring our focus on supporting sound finances for our clients.

78/100

employee engagement index, reflects our commitment to fostering a meaningful and stimulating workplace.

-32%

decreased emissions compared to 2019 levels.

Intrum's eight sustainability goals and progress

Creating sustainable economic conditions for all

Intrum's Annual and Sustainability Report 2024

In 2024, Intrum helped nearly 5 million individuals out of debt, whilst delivering SEK 121 billion to its clients. Throughout the year, Intrum made consistent progress on its strategy and continued the transformation into a capital light business, and becoming a company driven by technology.

Download Intrum's ASR 2024 (ENG)

Download Intrum's ASR 2024 (SV)

Our ways of working

Intrum's Code of Conduct

Intrum’s Code of Conduct provides the framework within which all employees and business practices involving Intrum and our subsidiaries are governed, conducted, managed and regulated.

Sustainability

How we work

Spendido - Intrum's initative to help reduce over-indebtness

Through our financial education initative 'Spendido', Intrum reaffirms its commitment to building a financially secure and sustainable future for all.

Sustainability

How we work

We’ve helped nearly 5 million people become debt-free in the last 12 months

Over the past 12 months, Intrum has supported 4.9 million individuals on their journey to financial recovery and freedom from debt. This achievement underscores our commitment to helping people regain control of their finances and build a more secure future.

Sustainability

How we work

Treating Customers Fairly

We have defined ten principles for ethical and sound debt collection practices, which could serve as the foundation for a future industry standard to ensure all customers are treated fairly and ethically, regardless of whether strong consumer protection laws are in place.

Sustainability

How we work

Contact

Vanessa Söderberg

Global Sustainability Director

+46707890581

vanessa.soderberg@intrum.com