2024 - Annual & Sustainability Report
In 2024, Intrum helped nearly 5 million individuals out of debt, whilst delivering SEK 121 billion to its clients. Throughout the year, Intrum made consistent progress on its strategy and continued the transformation into a capital light business, and becoming a company driven by technology.
Download the 2024 report
Key figures full year 2024
18,033
Income, SEK M
9,287
Cash EBITDA, SEK M
4.5x
Leverage ratio (Net debt)
121
collected for clients (SEK bn)
Operational excellence
We enhanced a performance management culture with clearly defined key performance indicators (KPIs), and structured our operational, commercial, and financial goals to effectively drive the business forward. The modernisation of our IT structure will gain traction in 2025, focusing on
key areas for digitalisation and automation. During the year, product development was consolidated under a single unit across all markets to strengthen our digital transformation and enable a unified product strategy with a focus on AI solutions.
Client focus
Global managers were appointed for key clients to further develop our
offering to pan-European clients. Prioritised collaborations have been
reviewed in terms of processes and customer and business value.
We achieved a significant volume of new contracts, signing an annual contract value (ACV) of SEK 1.1 billion, with substantially higher margins across all regions. Net sales after churn was on target due to lower churn than estimated.
We generated SEK 121 billion in value on behalf of our clients, enabling them to focus on their core while Intrum manages their debt collection in a professional manner.
Capital-light
In line with our strategy, the pace of investment slowed, and Intrum continues to explore opportunities to develop its asset management activities into a third business area.
A considerable proportion of the investment portfolio was sold to
Cerberus, and took on 12 new portfolios investments together with
Cerberus in Germany, Italy, Spain and UK. Significant progress to improve our capital structure and aligning debt
maturities to Intrum’s transformation journey. The pre-packaged
Chapter 11 plan was confirmed by a US Court on 31 December 2024.
“I'm proud to say we've helped 5 million people debt-free in the past 12 months. As we move into 2025, we are well-positioned to accelerate our progress and enhance our technological capabilities to drive future growth.”
