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Data Privacy Notice: Latvia

This data privacy notice explains how Intrum processes the personal data of job applicants who apply for vacancies, received directly from job applicants or third parties during the job application process.

For recruitment for positions in Latvia, the controller of personal data is SIA “Intrum Global Technologies”.

For positions in other locations, please see the Intrum Data Privacy Notice. 

Types of personal data to be processed

When you submit your application for a vacancy, we may process the following personal data about you:

  • Personally identifiable information and contact Information. Name, surname, residential address, e-mail address, telephone number.
  • Data related to education, qualifications, work experience, professional skills and characteristics. Information about education, foreign language skills, professional skills and abilities; information about career history and work experience (jobs, positions, length of service); characteristics and other information necessary to assess the candidate's suitability for the position offered and indicated in the candidate's curriculum vitae and/or motivation letter.
  • If you are already employed by Intrum and apply for another position within the company, we may also use information from your personal file to supplement the information you provide when applying for a vacancy.
  • Data required for general, professional skills and personality assessment. Where appropriate, we may ask for your consent to assess your skills, personality or cognitive ability. Such assessments are usually conducted using third-party software or a third-party company that will provide us with information about the results of your assessment. You will be provided with additional information as appropriate prior to making such an assessment.
  • Data required for verification before starting employment. Depending on the position you are applying for, we may carry out a pre-employment screening to assess the level of risk of a conflict of interest and whether there are any other circumstances that would prevent you from taking up the position
  • For certain positions, in accordance with legal requirements, we may process special categories of data (sensitive data) under certain circumstances, such as criminal record data.
  • Reviews. We may ask for references (collect your personal data relating to qualifications, professional skills and characteristics) from people who have worked with you in the past. If we decide to obtain this feedback, you will be duly informed in advance. Once we have received your consent, we may ask for feedback from people you currently work with. We will normally only contact people whose names and contact details you have provided. If you are already an Intrum employee, we may ask for references about you from your manager and/or colleagues.

Purposes of data processing

Intrum will process your data for the following purposes:

  • Selection. We process personal data in order to contact the candidate and agree on possible interview dates, assess the candidate's professional suitability for the vacancy, prepare the necessary documents for the candidate's employment, etc.
  • Conducting a pre-employment assessment. In some cases, we need to process the data in order to check the candidate to determine that there is no risk of a conflict of interest or other circumstances that would prevent you from taking up the position for which you are applying.
  • Dispute resolution. We may process personal data to deal with disputes, complaints or legal proceedings.

Parties that may have access to your data

Intrum may, in accordance with personal data protection legislation, share your personal data with third parties in the following cases:

  • When we collect information from third parties (as described above), we will disclose your name and other data they need to provide us with relevant information about you;
  • We may provide your personal data to third parties (processors) who act on our behalf, such as service providers. In such cases, the data processors may only use your personal data for the above purposes and only in accordance with our instructions;
  • We may disclose your personal data to, for example, law enforcement or other government authorities if required to do so by law or court order;
  • We may transfer your personal data to Intrum group companies, but only to the extent permitted by personal data protection laws. To other data recipients in justified cases;

Intrum employees have access to personal data, but only for the purposes mentioned above and only if the employee is subject to the obligation to maintain confidentiality.

Place of storage of your personal data

While your personal data is in our control, it will be available to employees in the European Economic Area (hereinafter referred to as the EEA). Your data may also be available in Switzerland, whose laws provide for a level of data protection equivalent to that of the European Union.

Intrum may also use third-party service providers to store your data outside the European Economic Area, including but not limited to the United States of America (USA). We will never transfer your personal data outside the EEA without ensuring the security and protection of your personal data. We therefore make sure that all recipients have signed EU standard model clauses and that the necessary additional safeguards are in place to justify the transfer or that the country guarantees adequate protection under data protection law. We may disclose information outside of these groups to help prevent fraud or as required by law.

Please use the contact details below if you would like to know more.

Preservation of personal data

We retain your personal data for a certain period of time and will delete it when it is no longer necessary to process it for the above purposes. This means that we will retain your data during the selection process and delete it once we have found a suitable candidate. We may also process your personal data after the selection process if legal proceedings are still ongoing or you have given us permission to retain your personal data for a longer period of time. If we choose you, we will keep your personal data in a personal file in accordance with our employee data protection instruction.

If you give your consent, we can process your personal data for 1 year after the end of the selection process in order to inform you about company vacancies.

Legal basis for processing your data

Depending on the purpose of data processing, we may process your personal data on the basis of a lawful basis for processing, which includes the fulfillment of a legal obligation, the conclusion of a contract, if such processing is necessary for our legitimate interests and where you have given consent to the processing. We may also process your personal data to establish, exercise or defend legal claims.

Your rights under the data protection law

You have certain rights under the European Union Data Protection Regulation.

Right of access

You can request information about how we process your personal data, including information about:

      • Why we process your personal data;
      • What categories of personal data we process;
      • Who we share your personal data with;
      • How long we store your personal data or the criteria for determining this period;
      • What are your rights;
      • Where we have received your personal data from (if we have not received it from you);
      • Does the processing involve automatic decision-making (so-called profiling);
      • If your personal data is transferred to a country outside the EEA, how do we ensure the protection of your personal data.

All of the above information is available in this Privacy Policy.

You can also request a copy of your personal data that we process. However, additional copies of such information will be issued for a fee.

Right to correct

We take reasonable steps to ensure that the information we hold about you is accurate and correct. However, you have the right to contact our company with a request to correct your personal data if you find that the processed data is incorrect or inaccurate.

Right to erasure

In certain cases, you have the right to ask us to delete your personal information, for example, when the personal information collected from you is no longer necessary for the original purpose or you withdraw your consent. However, in this case, other circumstances that determine the legality of data processing must also be taken into account. For example, we have the right to process your personal data because we may have legal or regulatory obligations that prevent us from fulfilling your request.

The right to restrict processing

In certain cases, you have the right to ask us to restrict the use of your personal information, for example, if you believe that the personal information we hold about you is incorrect, or if you have objected to the processing and until we have been able to investigate the case or can confirm your identity the correctness of the data (or we have changed it in accordance with your instructions), or while we examine the circumstances surrounding your objection.

This means that in this case we may process your personal data (except for the storage of personal data) with your consent or for the purpose of requesting, fulfilling or defending legal claims, to protect the rights of another person or to protect the public interest. You can also request restriction of processing if we are processing your data unlawfully but you do not want us to delete it.

Right to data portability

You have the right to request the transfer to you and/or another data controller of your personal data, which you have provided to us and which we process based on your consent or for the performance of a contract, in a structured, generally accepted and machine-readable format.

The right objects

If you believe that we do not have the right to process your personal data, you have the right to object to the processing. In such cases, we can only continue processing if we can present compelling justifying reasons that outweigh your interests, rights and freedoms. However, we may in any case process your personal data if it is necessary for the establishment, exercise or defense of legal claims.

Rights related to automated decision-making

You have the right not to be subject to automated decision-making, including profiling, which may have legal or otherwise material consequences for you. Intrum generally does not use automated decision-making or profiling in the selection process, but if you have been subject to automated decision-making and do not agree with the outcome, you can contact us using the contact details below and ask us to review the decision.

Right to withdraw consent

For the most part, the processing of personal data does not depend on your consent. However, we may ask for your consent in certain cases. In this case, you have every right to withdraw your consent to further use of your personal information.

How to contact us regarding the processing of your personal data and data subject rights?

If you wish to contact our Data Protection Officer (in Latvia) regarding the processing of your personal data or data subject rights, you can send an email to DPO.IGT@intrum.com. If you are applying to a position in Intrum outside Latvia, please reach out to our Global Data Protection Officer: GDPO@intrum.com. 

If our answer is unsatisfactory or you believe that we are processing your personal data illegally, you can contact the Latvian Data State Inspectorate (https://www.dvi.gov.lv/lv).