White Paper 2023: Retail industry

The Industry White Paper comes as an additional publication to the European Payment Report 2023. The White Paper highlight key themes that will dominate the Retail and Buy-Now-Pay-Later sector across Europe this year. The White Paper was released in April 2023.

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Retailers are feeling the impact of falling consumer confidence

With food and fuel inflation at its highest rate for decades across much of Europe, consumers’ real incomes are falling. Inevitably, consumer behaviour is changing as a result.

The rising cost of living is having an impact on European parents, who are turning to credit to buy items for their children

Families are having a particularly difficult time. Parents are of course determined to give children the best-possible quality of life, but many report that doing so is forcing them to borrow more than normal.

Consumers’ buying choices are influenced by their sensitivity to environmental and social issues

Consumers recognise that they have the power to encourage better behaviour by the businesses they buy from, and sustainability and social responsibility is now an area of focus for retailers.

Other editions:

White Paper 2023: Power and Utility industry

While profits may be up in the energy sector, higher taxes, increased regulation and exposure to consumer problems make it vulnerable as we move further into 2023. In addition, these businesses face the long-term challenges of sustainability and mitigating their sector’s environmental impact.

White Paper 2023: Banking and Finance industry

Banks and finance businesses must tread a thin line in 2023, supporting their customers through tough times while managing their own risk exposure and seeking out new opportunities for growth.

European Payment Report 2024

The 2024 report is based on insights from 9,255 executives across 25 European countries. This years' findings shows corporate cost-cutting at a four-year high despite growing economic optimism. Businesses are losing more than a quarter of the working year (73 working days) chasing late payments.

Country Snapshots White Paper 2023

The Country Snapshots White Paper provides detailed country-specific insights on payment behaviors across Europe. Discover how inflation, payment gaps, and sustainability challenges vary between regions, offering an in-depth supplement to the main European Payment Report.

European Payment Report 2023

The report is based on a survey that was conducted simultaneously in 29 European countries between the end of November 2022 and March 2023. A total of 10,556 companies across 15 industries in Europe participated in the research.

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