White Paper 2023: Power and Utility industry

The Industry White Paper comes as an additional publication to the European Payment Report 2023. The White Paper highlight key themes that will dominate the Power and Utility sector across Europe this year. The White Paper was released in April 2023.

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Record profits, but energy firms held back by late payments

Double-digit inflation across much of Europe has left many customers feeling squeezed, which is affecting their ability to pay household bills on time.

Younger and financially inexperienced customers struggle with energy bills

Late (and non-) payment appears to be a particularly acute problem for younger customers: lower levels of financial resilience limit their ability to manage higher household bills.

Climate risk and sustainability rise on energy companies' agenda

Short-term challenges in the energy sector reflect disruption to the supply of fossil fuels, but the longer-term imperative is sustainability and decarbonisation.

Other editions:

White Paper 2023: Banking and Finance industry

Banks and finance businesses must tread a thin line in 2023, supporting their customers through tough times while managing their own risk exposure and seeking out new opportunities for growth.

White Paper 2023: Retail industry

Consumer sentiment and household finances have both taken a battering in recent months, forcing changes in patterns of consumption. Adapting quickly to this transition, while catering to the continued emphasis on sustainability is a huge challenge for retail businesses.

European Payment Report 2024

The 2024 report is based on insights from 9,255 executives across 25 European countries. This years' findings shows corporate cost-cutting at a four-year high despite growing economic optimism. Businesses are losing more than a quarter of the working year (73 working days) chasing late payments.

Country Snapshots White Paper 2023

The Country Snapshots White Paper provides detailed country-specific insights on payment behaviors across Europe. Discover how inflation, payment gaps, and sustainability challenges vary between regions, offering an in-depth supplement to the main European Payment Report.

European Payment Report 2023

The report is based on a survey that was conducted simultaneously in 29 European countries between the end of November 2022 and March 2023. A total of 10,556 companies across 15 industries in Europe participated in the research.

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