European Payment Report 2024

The European Payment Report (EPR) 2024 is based on insights from 9,255 executives across 25 European countries. The report provides insights into the payment behaviours of European businesses and examines trends related to late payments, invoice payment practices, and overall financial risk.

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Businesses are nervously optimistic

Executives are cautiously optimistic, but economic conditions are challenging, leading to increased focus on cost-cutting.

€10.5 trillion in outstanding receivables

European companies are waiting on receivables of at least €10.5 trillion, according to their best estimates of their outstanding receivables and loans. How confident can they be that this enormous sum will be paid on time and in full?

High hopes for AI

AI enthusiasm is growing as executives consider applications throughout the business, including back office. Half say that AI could help them to manage late payments.

Intrum's CEO, Andrés Rubio, comments on the main findings of the European Payment Report 2024.

CEO comment: Time for cautious confidence

European businesses must navigate an uncertain environment, balancing risks and opportunities. Nervous optimism prevails, with executives seeing potential in AI for back-office efficiencies, despite concerns about biased decisions and customer impact. Intrum’s 2024 European Payment Report explores these themes in depth, highlighting both risks and opportunities in the current landscape.

Other editions of the report:

Country Snapshots White Paper 2023

The Country Snapshots White Paper provides detailed country-specific insights on payment behaviors across Europe. Discover how inflation, payment gaps, and sustainability challenges vary between regions, offering an in-depth supplement to the main European Payment Report.