"Intrum was able to offer us a solution with only one technical integration"
When one world-leading payment provider, renowned for offering innovative solutions for online shoppers and retailers, faced the challenge of launching operations in several new European countries within a tight timeframe, they turned to Intrum’s multinational collections services to simplify and optimise the process.
About the company
- The company offers payment solutions for online shoppers and retailers, such as "buy now, pay later" (BNPL), pay in instalments, and direct payments.
- To manage the complexities of market expansion, the company sought a partner who could deliver a seamless and efficient solution.
- Benchmarking in multiple countries has revealed that Intrum has consistently outperformed competitors.
A scalable solution for rapid expansion
Expanding into multiple markets simultaneously can be a complex and demanding process for any business, especially for global leaders in payment solutions.
To manage the complexities of market expansion, the payment solutions company sought a partner who could deliver a seamless and efficient solution. With Intrum, they found exactly that: a single technical integration and a centralised communication system in English, which removed the need to navigate multiple local systems and languages.
When our company was about to launch in several new markets in Europe during a quite short time frame, we started a cooperation with Intrum. Intrum was able to offer us a solution where only ONE technical integration was needed, and they were also able to ensure that all communication between them and us would be in English.Vice President of Debt Collection at the world-leading payment provider
Operational excellence across borders
The benefits of this partnership were clear. The streamlined integration and unified communication approach not only enabled a safe and fast implementation but also provided the company with the operational scale advantages necessary for sustained success.
Intrum's client continues: "This solution has been very beneficial and successful for us, as it has allowed for a safe and fast implementation while also providing great prerequisites to use scale advantages operationally, since we can use English as a communication language for all different countries" says Vice President of Debt Collection.
The collaboration between Intrum and the payment provider didn’t just simplify processes; it also delivered measurable results. Benchmarking in multiple countries has revealed that Intrum has consistently outperformed competitors, cementing its reputation as a trusted partner for multinational debt collection.
We are so far only running a benchmark in multiple countries, and in those countries, Intrum has overperformed their competitors.Vice President of Debt Collection at the world-leading payment provider
The value of partnership in international growth
For businesses expanding into new territories, having the right partner is critical.
Intrum’s multinational collections services empower companies to overcome the challenges of managing cross-border debt collection with scalable solutions, technical ease, and operational efficiency.
By consolidating communication and integration into one streamlined process, businesses can focus on their core operations while benefiting from Intrum’s expertise.
Key highlights:
Challenge:
To manage the complexities of market expansion across 9 European countries.
Solution:
Centralised platform for credit management services.
Results:
Faster roll-outs, improved debt recovery rates and a competitive edge.
