"Intrum helped us centralise financial inquiries across multiple markets"
Managing financial inquiries across multiple countries is a complex challenge for any global enterprise. A leading technology finance company sought a solution to streamline its financial customer support services, ensuring consistent and efficient handling of invoicing and payment-related inquiries across Europe. To achieve this, they partnered with Intrum.
About the company
- The company is a leading financial services and asset management provider, offering flexible financing and investment solutions to acquire, manage, and optimise IT infrastructure and tech investments.
- The company sought a solution to streamline its financial customer support services, ensuring consistent and efficient handling of invoicing and payment-related inquiries across multiple markets.
- By partnering with Intrum, the company experienced faster resolution times, improved customer satisfaction, and stronger operational consistency.
Overcoming the challenge of fragmented financial inquiries
As a company operating on a global scale, fragmented customer support created inefficiencies, leading to inconsistencies in financial inquiry resolution. The organisation needed a reliable partner capable of centralising and standardising its financial customer support services.
Managing financial inquiries across multiple regions presented a significant challenge for the company. With customers operating in different markets, inconsistencies in financial support processes led to inefficiencies and delays.
Handling invoicing questions, payment issues, and general financial inquiries required a structured and standardised approach—one that could deliver a seamless customer experience regardless of location.
Helping a multinational finance company enhance customer service across regions
Intrum delivered a tailored solution that:
By leveraging Intrum’s expertise, the company eliminated the need for multiple regional teams handling financial queries, creating a seamless and structured system for multinational customer interactions.
By entrusting its financial customer care to Intrum, the company was able to focus on its core business while ensuring that financial interactions were handled with professionalism and reliability.
Delivering measurable results
The impact of Intrum’s solution was immediate, with significant improvements across key areas:
Key highlights:
Challenge:
Streamlining financial inquiries across regions.
Solution:
A tailored, centralised, and cross-border approach through Intrum’s Multinational Collections Hub, covering financial support services.
Results:
Faster resolutions, improved customer satisfaction and smoother operations for the company.
A partnership for long-term success
Today, this global tech finance leader continues to benefit from Intrum’s financial support services, ensuring that customer inquiries are managed with precision and care.
With streamlined processes, enhanced customer experiences, and improved operational efficiency, the company maintains its strong market position while delivering exceptional service to clients worldwide.
