Multinational collection hub

Intrum assigns you a dedicated account manager who centralises all operations and ensures smooth communication across countries. While collections are managed locally by experts who understand the specific laws, regulations, and cultural nuances of each market, everything is coordinated centrally. This approach fosters a collaborative environment where information is shared between countries, enabling the identification of trends. Regardless of the number of countries you work with, you’ll have one single point of contact for all your needs.

Yes, the hub is fully scalable. We only need to connect your system to the hub once. Adding new countries is seamless, as the hub is already integrated with 20 markets, and additional regions can be onboarded quickly using the existing connection. This ensures fast and efficient scaling into new markets while accommodating the unique characteristics of each region.

The initial connection to the hub is set up once, covering all your current markets. New countries can then be added through this same connection. Since the hub is pre-connected to 20 markets, onboarding additional countries is quick and straightforward. This streamlined setup also facilitates benchmarking of current providers in each country, enabling you to evaluate performance and optimise results efficiently.

Yes, integration with the hub occurs once and supports all your markets. Reporting is centralised, providing consistent data across regions. You can view both consolidated results and performance breakdowns for individual countries. This unified approach enables effortless expansion into new markets while maintaining clear and transparent reporting.

Intrum coordinates all activities through a centralised account manager who provides regular updates on trends and performance across markets. These updates include a detailed overview of each country’s performance and highlight opportunities for improvement. This process ensures efficient handling of high case volumes while delivering actionable insights for global performance enhancement.

Collections are managed locally in the debtor’s language, ensuring effective engagement with customers. Meanwhile, all information is centrally coordinated, and your communication with the account manager is conducted in English, eliminating language barriers. This combination of local expertise and centralised coordination ensures high recovery rates and a positive customer experience.

Our online platform provides full visibility, allowing you to track all case information across regions. Your centralised account manager monitors and improves performance for each country. Additionally, we facilitate monthly meetings with local teams to share insights and best practices, driving continuous improvement across all regions.

Intrum employs a market-based pricing model to ensure competitive rates in every country. Partnering with Intrum offers significant cost savings by reducing the management time required compared to working with multiple debt collection agencies. With Intrum, you benefit from a single, centralised partner, saving time and resources while ensuring consistent performance across all markets.