Recover overdue payments from customers abroad
Collecting payments from foreign customers can be complex and time-consuming. With a presence in 20 countries and a global partner network covering additional 160 markets, Intrum ensure your world-wide overdue payments are recovered quickly, compliantly, and with care for your customer relationships.
Higher recovery rates with local expertise
Seamless end-to-end debt recovery
Full compliance and risk protection
One partner, one point of contact
Local Expertise, Global Reach
We combine deep local knowledge with global capabilities to ensure full compliance with legal and cultural practices in every market. By handpicking our international partners, we ensure they meet our high standards for professionalism, compliance, and ethical recovery. This minimizes risk, enhances recovery rates, and protects your brand reputation.
Ethical debt recovery
Our approach prioritizes fairness, respect, and professionalism—ensuring effective collections while maintaining positive customer relationships. We engage with customers in a way that preserves trust and long-term business success, using data-driven insights to tailor our approach for each market.
Simplified complexity
Managing collections on customers in other countries shouldn’t be complicated. With Intrum, a dedicated team oversees all your debt recovery needs across multiple countries, ensuring seamless coordination, full transparency, and clear communication.
Turn global payment challenges into seamless collections
Expanding your offering to new markets can pose a payment challenge. What do you do when customers in countries where you have no offices and no knowledge of the local payment culture fail to pay?
Intrum makes managing foreign claims effortless, ensuring you recover overdue payments from customers based in other countries. With our expertise and global network, we handle the complexities of cross-border debt collection—so you don’t have to.
“By partnering with Intrum, an European web hosting company streamlined its international collections, improved recovery rates, and secured its cash flow—while maintaining strong customer relationships.”
Client testimonials
FAQ - International debt collection
Intrum provides specialised international debt collection services, ensuring you recover overdue payments from customers in other countries. With local experts in 20 European markets and a global partner network covering 180 markets, we navigate local regulations, languages, and payment behaviours to maximise recovery rates while protecting your customer relationships.
Collecting debt across borders involves challenges such as different legal systems, cultural payment behaviours, time zones, and language barriers. Intrum’s local expertise ensures compliance with each country’s regulations, increasing the likelihood of successful recovery.
No. With Intrum as your international collections partner, you don’t need a local presence. We handle the process on your behalf, leveraging our in-country teams and global network.
If amicable solutions fail, we assess the case and provide legal support options, helping you decide on the best course of action based on cost, likelihood of success, and local legal frameworks.
Timeframes vary depending on the country, the complexity of the case, and the debtor’s willingness to pay. However, with Intrum’s efficient processes and local expertise, most cases are resolved faster than in-house collection efforts.
How does it work?
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Submit Your Cases: Send us your overdue receivables, and we’ll take care of the rest.
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Local Expertise, Global Compliance: Claims are assigned to our Intrum offices in 20 countries or our handpicked partners across 180 markets, ensuring legal compliance and culturally adapted recovery strategies for maximum success.
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Clear and Transparent Case Updates: Stay informed with regular progress reports and a dedicated point of contact, giving you full visibility into your collections.
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Fast & Secure Payment Transfers: Recovered funds are swiftly and securely transferred to your account, helping you maintain healthy cash flow without the hassle.
Connect with our local experts
We are the market leader in credit management services across 20 countries in Europe. Select your country to visit our local website and learn more about how we can help your business succeed.
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