Recovering your unpaid claims
A successful business depends on predictable cash flow and strong customer relationships. When your customers fail to pay on time, Intrum can recover the debt, while protecting the customer relationship. Our commercial collection services enable us to have complete visibility of what your organisation is owed and the payment status, while our scoring techniques ensure we look after companies and individuals efficiently and effectively.
Advanced technology enhacing faster payments
Strong and respected brand
Market leader with deep knowledge of local debt collection practices
Intuitive and seamless user experience
Tailored services to fit your need
Our commercial debt collection services are tailored to reflect our clients' strategies to achieve maximum collections performance. These services can be conducted as branded or white label, depending on the volume of accounts outstanding.
Full coverage of services
Our comprehensive service offering cover the entire Credit Management Services (CMS) value chain, ensuring seamless management at every stage of the process. From amicable solutions to legal proceedings and ongoing monitoring, our services are designed to provide end-to-end support for effective debt resolution and customer management.
Ethical collection
Our ethical collection approach prioritises treating every customer with dignity while delivering effective results for our clients. Advanced tools, including vulnerability detection, help us identify and assist individuals who may need extra support, offering resolutions that works for everyone involved.
FAQ - Debt collection with Intrum
Whether you’re a small business or a big company in telecoms, financial services or utilities, we believe you should be free to focus on what you do best, not worrying about getting paid. By managing late payments diligently and fairly, Intrum helps you get paid faster, leaving you to focus on growing your business.
Intrum provides comprehensive debt collection services, including amicable recovery, legal collection, and monitoring solutions. Our services are designed to help businesses recover outstanding debts efficiently while maintaining positive relationships with their customers.
Intrum works across a variety of industries, including finance, utilities, telecommunications, retail, and healthcare. Our solutions are customised to meet the unique needs of each sector.
Intrum ensures compliance by adhering to strict regulatory frameworks in every country where it operates. The company has dedicated compliance teams that closely monitor local laws and industry regulations, ensuring all processes and practices meet legal requirements. Regular audits and continuous staff training further reinforce Intrum’s commitment to compliance and responsible operations.
Recovery rates vary depending on the portfolio, but our data-driven approach consistently delivers higher-than-average results. We provide detailed performance metrics to demonstrate success.
Our pricing model varies depending on contract length and customer case volumes. For a quote for your organisations, please get in touch with our local sales team who can give you an accurate guide on price.
We use a combination of communication methods, including emails, phone calls, letters, and digital channels, tailored to the customer’s preferences to maximise engagement and resolution.
If a customer doesn’t pay after our initial efforts, we escalate the case to legal action, if appropriate. We’ll keep you informed and discuss next steps to ensure the best outcome for your business.
Yes, Intrum operates in 20 countries and has a global network to recover debts internationally while adhering to local laws and regulations.
Connect with our local experts
We are the market leader in credit management services across 20 countries in Europe. Select your country to visit our local website and learn more about how we can help your business succeed.
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