‹ Debt recovery services

Harness AI Power with Ophelos

Ophelos is Intrum’s cutting-edge AI-powered platform designed to revolutionise debt resolution. With industry-leading capabilities in AI-driven debt collection, smart communications, and vulnerability detection, the Ophelos technology empowers businesses to make informed decisions and achieve better customer outcomes. Our AI-native platform, combined with a customer-centric approach, helps reduce churn, improve satisfaction, and maximise client returns.

Currently, Ophelos is available for high-volume clients in following countries: Belgium, France, the Netherlands, Spain, and the UK.

Self-service platform with flexible payment options

Machine learning-driven and personalised communications

Behavioural science principles to maximise customer engagement

Real-time analytics & automated reconciliation

Contact local Intrum markets

Automation of the collection process

Ophelos’ “digital-first” customer experience delivers scalable empathy. With machine learning and behavioral science, the platform automatically guides customers towards the most suitable resolution, enabling seamless management of large volumes of cases with minimal manual intervention.

Optimal after-sales customer experience

Delivering a superior customer experience is essential for achieving outstanding business results. Ophelos ensures an experience comparable to how companies engage with new customers—providing anytime, anywhere access across all devices, fostering trust and satisfaction.

Advanced debt collection insights

Ophelos redefines data analysis in debt collection with its robust, analytics-rich platform. Gain full visibility into your customer base and operations through real-time tracking of all collection activities. The Ophelos Analytics platform provides instant insights into customer behaviour and debt settlement progress, enabling smarter, data-driven decision-making.

Upcoming webinar: The future of AI in Collections

On 13 March, Paul Chong, Co-Founder of Ophelos (part of Intrum), will host a webinar exploring the latest developments in Agentic AI for customer service and a live demo of Ophelos Agentic AI.

The webinar will be in English, with real-time AI-generated subtitles available in multiple languages.

How does it work?

By partnering with Intrum, you can transform collections into a strategic advantage, ensuring efficient and customer-friendly debt recovery through Ophelos' technology platfom.

Read more about Ophelos solution on their website

Frequently asked questions

FAQ - AI-driven debt collection from Ophelos and Intrum

What is Ophelos?

Ophelos is Intrum’s advanced AI-powered platform designed to transform the debt resolution process. It leverages AI-driven debt collection, personalised communications, and smart vulnerability detection to deliver improved customer outcomes and maximise returns for businesses. The company was acquired by Intrum in autumn 2023.

In which countries is Ophelos currently available?

Ophelos is currently available in Belgium, France, the Netherlands, Spain, and the UK. We have plans to expand its availability to additional countries in 2025 as part of Intrum’s long-term strategy.

How does Intrum's AI-powered platform Ophelos improve the debt collection process?

Ophelos enhances debt collection by automating key processes and using machine learning to deliver personalised, data-driven communications. The platform’s real-time analytics and automated reconciliation streamline case management, allowing businesses to handle large volumes of cases with minimal manual effort.

How much does it cost?

Our pricing model varies depending on contract length and customer case volumes. For a quote for your organisations, please get in touch with our local sales team who can give you an accurate guide on price.

How does Intrum ensure compliance with all laws and regulations?

Intrum ensures compliance by adhering to strict regulatory frameworks in every country where it operates. The company has dedicated compliance teams that closely monitor local laws and industry regulations, ensuring all processes and practices meet legal requirements. Additionally, Ophelos, as part of Intrum, follows the same rigorous compliance standards, with built-in safeguards in its AI-driven platform to uphold data privacy, consumer protection, and ethical debt management practices. Regular audits and continuous staff training further reinforce Intrum’s commitment to compliance and responsible operations.

What kind of insights does Ophelos platform provide?

The Ophelos platform delivers real-time, advanced analytics that offer complete visibility into customer behaviour and debt settlement progress. These insights enable businesses to make smarter, data-driven decisions, resulting in improved collection outcomes and operational efficiency.