AI that makes debt resolution faster, fairer and more efficient
Better experience, better business
We build tools that make difficult moments easier, both for businesses and the people they serve. With intelligent systems and thoughtful design, we’re making credit management more proactive, personal and humane.
AI-driven collection from Ophelos
Acquired by Intrum in Autumn 2023, the Ophelos platform provides industry-leading AI debt collection and machine learning technologies, smart communications, and vulnerability detection. The offering is currently available for high-volume clients in eight countries: Belgium, France, Ireland, Italy, the Netherlands, Portugal, Spain, and UK.
Webinar: The EU AI Act: Compliance or Constraint?
From August 2025, new rules for general-purpose AI take effect, with full enforcement by 2026. While tech giants and industry leaders warn it could hinder innovation, the EU is pushing ahead. This webinar explores whether the AI Act will protect progress or hold it back — and what business leaders must do now to stay compliant.
FAQ - AI-driven debt collection from Ophelos and Intrum
Ophelos is Intrum’s advanced AI-powered platform designed to transform the debt resolution process. It leverages AI-driven debt collection, personalised communications, and smart vulnerability detection to deliver improved customer outcomes and maximise returns for businesses. The company was acquired by Intrum in autumn 2023.
Since its integration, Ophelos has gone live in eight Intrum markets: Belgium, France, Ireland, Italy, the Netherlands, Portugal, Spain, and UK, with further expansion planned for 2025.
Ophelos enhances debt collection by automating key processes and using machine learning to deliver personalised, data-driven communications. The platform’s real-time analytics and automated reconciliation streamline case management, allowing businesses to handle large volumes of cases with minimal manual effort.
Our pricing model varies depending on contract length and customer case volumes. For a quote for your organisations, please get in touch with our local sales team who can give you an accurate guide on price.
Intrum ensures compliance by adhering to strict regulatory frameworks in every country where it operates. The company has dedicated compliance teams that closely monitor local laws and industry regulations, ensuring all processes and practices meet legal requirements. Additionally, Ophelos, as part of Intrum, follows the same rigorous compliance standards, with built-in safeguards in its AI-driven platform to uphold data privacy, consumer protection, and ethical debt management practices. Regular audits and continuous staff training further reinforce Intrum’s commitment to compliance and responsible operations.
The Ophelos platform delivers real-time, advanced analytics that offer complete visibility into customer behaviour and debt settlement progress. These insights enable businesses to make smarter, data-driven decisions, resulting in improved collection outcomes and operational efficiency.
Leading through transformation: How AI is reshaping Intrum
At a recent AI webinar, Intrum former CEO and President Andrés Rubio shared his thinking behind the company’s acquisition of Ophelos in 2023. This was a bold step in repositioning Europe’s largest credit management company for an AI-first future.
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