Our strategy
Intrum operates its business based on three strategic pillars; Operational excellence, Client focus, and Capital light. Our overall aim is to take advantage of and develop our already strong position in European credit management, and at the same time make competitive adjustments to our business model.
As a leading provider of credit management services, Intrum plays a crucial role within the financial ecosystem. Our aim is to support sustainable economic conditions for individuals and businesses alike, guiding the path towards a resilient economy that benefits society as a whole.
We provide solutions based on more than a hundred years of experience, and whilst technology and automation increasingly drive our operations, we remain committed to offering personal contact where it matters most.
Our three strategic pillars
Operational excellence
Digital technology and automation are the hallmarks of our refined operational model to create an efficient, scalable and profitable platform, and to improve our collection capacity. We will establish simpler, more data-driven operational processes and drive technology-led improvements in operational efficiency and effectiveness. This will enable commercial excellence and Intrum’s platform to be fueled by best-in-class tech and data.
Client focus
Client focus and retention is key for value creation and profitable growth. We will strengthen our market leading role and expand through a strong focus on clients, with first-class solutions and sustainable credit management. We will increase focus on commercial excellence and profitability, to grow with existing and new clients by offering new product and value-chain expansions across all markets. A balanced operating model strengthens the value for clients and customers and ensures efficient credit management.
Capital light
Intrum generates value from its investment portfolio using its extensive expertise in credit management. We are transitioning to a capital light business model that optimises the use of our own balance sheet through co-operation with external investors, as well as strategic divestments. We are also developing asset management as a third business area.
Short and long term measurements
In order to deliver on our strategy and three strategic pillars by 2026, we have defined following measures:
