Progress in scaling AI-powered debt resolution across Europe
The integration of Ophelos into Intrum has marked a significant shift in the way debt resolution is managed, leveraging AI-driven automation to improve efficiency and customer experience.
With a strong digital-first strategy, Ophelos part of Intrum, is scaling across multiple Intrum markets, delivering cost reductions, increased collection rates, and an overall more sustainable approach to debt recovery.
As of today, our AI platform is available for high-volume clients in Belgium, France, the Netherlands, Spain, and the UK, with expansion plans underway for Italy, France, and Portugal, and a broader European rollout in 2025.
Market expansion and performance gains
Since its launch within Intrum, Ophelos has rapidly expanded, bringing its AI-powered capabilities to key European markets. The Netherlands has provided compelling early results, demonstrating:
- 22% reduction in cost to collect
- 36% decrease in labour costs
- 25% increase in collection rates for amicable cases
These results underscore the efficiency and effectiveness of Ophelos in reducing operational costs while improving recoveries, reinforcing its value proposition as a scalable, technology-driven debt resolution solution.
Building on this success, the next phase of expansion includes a strategic push to bring AI-powered debt collection to even more Intrum markets
With a goal of transferring 7.4 million cases in 2025, Ophelos is expected to drive a +25% increase in new case income, solidifying its role as a core enabler of Intrum’s digital transformation strategy.
Intrum’s investment in Ophelos is not just about efficiency—it’s about reshaping the industry towards ethical, transparent, and customer-centric collections.