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Rekapitaliseringstransaktion/Recapitalisation transaction 

För information om Intrums pågående rekapitaliseringstransaktion och tillgång till den svenska rekonstruktionsplanen, klicka här

For information on Intrum’s ongoing recapitalisation transaction and access to the Swedish reorganisation plan, click here

 

‹ How we do it

Ophelos & Intrum – A unified approach to debt resolution

The financial landscape is changing rapidly, with businesses and consumers alike seeking more digital-first, personalised solutions for debt resolution. Intrum is taking the next step forward with Ophelos, a pioneering AI-driven debt resolution platform that enhances digital engagement and customer experience.

Intrum is Europe’s leading credit management company, ensuring businesses can thrive while supporting customers in managing their outstanding debts sustainably.

By combining Intrum’s market leadership, regulatory expertise, and client trust with Ophelos’s cutting-edge technology and digital-first approach, we are redefining how debt collection works—making it more efficient, personalised, and customer-centric.

What is Ophelos?

Ophelos is part of Intrum, providing an AI-powered platform for digital debt resolution. It is a digital engagement platform that redefines how we interact with customers in debt. By combining AI-driven automation, bespoke repayment plans, and a seamless self-service interface, Ophelos offers Intrum's customers a modern, empathetic approach to debt resolution.

Key features of Ophelos

  • AI-powered customer engagement – Intelligent automation ensures personalised, real-time interactions tailored to individual circumstances.
  • Flexible repayment options – Customers can choose repayment plans that align with their financial situation, helping them regain control over their finances.
  • Seamless self-service experience – A user-friendly digital platform that removes barriers to communication and empowers customers to manage their debts easily.
  • Ethical and sustainable collections – Ensuring that debt recovery remains customer-centric, fair, and transparent.

Ophelos, part of Intrum, represents a paradigm shift in how businesses approach debt resolution, putting customer experience and digital innovation at the forefront.