The individual approach: speaking your customer’s language
A rich diversity of languages is one of the ways Intrum’s global presence creates a positive customer experience. We believe coupling the strength of an international business with local knowledge and expertise is the best way to ensure clients and their customers are looked after.
At Intrum, we help our clients by caring for their customers. We do that by making connections with people in debt, taking time to learn their circumstances and working with them to find a resolution. Speaking the customer’s preferred language is an important part of making them comfortable.
Many of our clients work across borders and we know how complex it can be to ensure local legislation and practices are followed. That’s why we make the most of our language skills, global reach and local presence to deliver appropriate credit management services across Europe and beyond.
With offices in 25 countries and 160 partner countries, our call centres help customers in various languages. For example, our units with the most spoken languages are 13 in Hyggen, Norway and 13 in Essen, Germany. This enables us to communicate sensitively and effectively with our clients’ customers, whatever language they speak.
Intrum's 38 languages
Albanian, Arabic, Bosnian, Cantonese, Catalan, Czech, Danish, Dari, Dutch, English, Estonian, Finnish, Flemish, French, German, Greek, Hindustani, Hungarian, Italian, Kurdish, Latvian, Lithuanian, Norwegian, Persian, Polish, Portuguese, Punjabi, Romani, Romanian, Russian, Serbian, Serbo-Croatian, Slovak, Spanish, Swedish, Tamil, Turkish, Ukrainian
Language is only one of the ways in which Intrum works to ensure a smooth customer experience, tailoring our services to individual needs. That may be through digital or in-person solutions, through credit monitoring and repayment plans. We know everyone is different.