Sustainability is at the heart of Intrum’s business

We promote sustainability for people, companies and society. As the leading player in credit management, we are in touch with hundreds of thousands of people in debt on a daily basis. It is our duty to treat all ethically and with empathy and respect, setting the standard for our industry.

Sustainability is core of our company

We promote sustainability for people, companies and entire societies

Code of Conduct

We are committed to high standards of business conduct and integrity in everything we do.

Sustainability at Intrum

As a major provider of credit management services, Intrum plays an important role in the financial ecosystem. We aim to create sustainable economic conditions for people and businesses, leading the way to a sound economy and benefiting society as a whole.

Our role in society

As Europe’s leading credit management services company, Intrum works to secure a functioning financial value chain for clients, their customers and society as a whole. This is essential for safeguarding Europe’s financial system.

Our values

Ethics, Empathy, Dedication and Solutions

Treating Customers Fairly:

10 principles for ethical and sound debt collection practises

As Europe’s largest credit management services company, we bear a great responsibility to conduct our operations in an ethical and sustainable way.

Supporting our customers to a sound economy

Supporting our customers. All the way.

Late payments happen. When they do, we are there for our customers, every step of the way. From the first day our customers hear from us to the day they are back in financial control.

The individual approach: speaking your customer’s language

A rich diversity of languages is one of the ways Intrum’s global presence creates a positive customer experience. We believe coupling the strength of an international business with local knowledge and expertise is the best way to ensure clients and their customers are looked after.

Three ways to a sustainable economy

Intrum’s first-ever combined Annual and Sustainability Report has set out a roadmap for leading the way towards a sound, sustainable economy.