Leading the way since 1923

Intrum 100 years

In 1923, Intrum was founded as Justitia Upplysningsbyrå in Sweden. Today’s Intrum Group works across Europe and draws on a legacy that is actually even older. It’s a heritage to build on as we help our clients and customers build a sound economy – for another 100 years, at least.

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Historical events since 1923

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One Hundred Magazine – a history of Intrum and debt collection

Intrum has been around for a hundred years and a lot has changed in that time. One Hundred Magazine takes a look at the history of our company and the debt collection sector, as well as Intrum’s aims and mission in today’s society.

A word from the CEO: Welcome to Intrum 100 years

In 1923, Intrum was founded as Justitia Upplysningsbyrå in Sweden. Today’s Intrum Group works across Europe and draws on a legacy that is actually even older. It’s a history of ensuring that companies get paid while helping their customers become debt-free. It’s a heritage to build on as we help our clients and customers build a sound economy – for another 100 years, at least.

The business of Intrum

Innovations and acquisitions, especially in the last 20 years, have turned Intrum into a full-service credit management Group, active across Europe. When best practices then flow across the Group, synergies appear.

A brief history of the European debt collection industry: The road to empathetic problem-solving

Over the centuries, the credit management industry has gone from imprisoning debtors to helping them become debt-free. Today, that approach is aided by an increasing number of digital tools. Recent developments also build on clearer regulatory frameworks, which help all parties fulfil their obligations.

Brief history of Intrum: The road to a cohesive credit management group

Today, Intrum works across Europe. The name comes from a small Swedish debt collection agency that was founded in 1923. From there, it grew through partnerships and mergers to become the market’s leading credit management firm – with roots that now go even further back.

Being the grease in the financial system

Being able to borrow money and buy on credit are foundations of the economic ecosystem. Throughout history, though, there have always been those who cannot pay their debts. That’s when credit management companies step in, keeping the economy running and instilling trust in the system – whatever the macroeconomic fluctuations might be.

The role of sustainability in debt collection

For years, Intrum has made sustainability an integral part of its operations. But what does “sustainability” actually mean to a credit management company? Intrum’s Global Sustainability Director shares her thoughts on this, how expectations have risen in recent times, and what’s needed to succeed going forward.

Our growth journey 1898-2023

Intrum across Europe

Removing the stigma of debt

For most people who struggle with debt, it is a distressing situation. The internal shame they may feel isn’t helped by the social stigma. Talking to someone about their financial problems can make it easier to move forward. A more open discussion, in general, about financial issues could help ease the stigma of debt – and contribute to better financial well-being for more people.

What we do: Helping people get back on their feet

“Helping people in need” sounds like a surprisingly altruistic motive for a commercial company. At Intrum, though, it’s an attitude that is fundamental for making the business work. Plus, it helps people get their lives back together.

It’s how you collect that counts

In debt collection, it is not just how much you collect on debt that counts – but how you collect it. This is where Intrum has been innovative, ethical, and customer-focused.